Leveraging Technology to Gather Assets

In this episode we discuss leveraging technology to enhance the client experience, engender trust, optimize client discovery, identify next best actions, and strike a balance between high-tech and high-touch. Our guests include Jonathon Allen, President of Wescom Financial Services, and Scott B. Wilkins, VP of Ameriprise’s Advisor Business Development Group

Exceeding Clients Expectations

In this episode we discuss the evolution of client expectations, optimizing the client experience via technology, leveraging client data, varying generational preferences, and contributing to financial wellness. Our panelists are the following:

  • Jane-ellen Porter – Wilmington Advisors @ M&T
  • Erin Candler – Wilmington Advisors @ M&T
  • Terry Powell – Randolph Brooks Federal Credit Union
  • Wes Garner – Randolph Brooks Federal Credit Union

Our special co-moderator for this episode is Chris Melton from Ameriprise Financial.

We would like to thank Ameriprise Financial for making this podcast series possible.

The Emergence of Optimized Licensed Branch Employee Programs

In this episode we discuss how LBE programs, when done right, form an effective bridge between the institution and the wealth program. How to select and compensate LBEs. Career pathing, success stories, avoiding past mistakes, and more. Our guests are:

  • Tiger Booker – LPL
  • Kelly Meany – LPL
  • Chuck Shreve – Fremont Bank
  • David Simula – SAFE CU

A big THANKS to LPL for being a sponsoring partner on this episode.

The Convergence of Investments, Trust, and Private Banking, Pt 2 – Diving into the One Wealth Success Story at Zions

In this episode we continue the discussion on the journey to “One Wealth” that we began in Part One. We’ll cover topics like effective leadership, measuring success, driving the culture, creating awareness, among others!

Our guests are:

  • Rebecca Robinson – Zions
  • Chris Considine – Zions
  • Carolyn Bradshaw – LPL
  • Chris Cassidy – LPL 

Our guests discuss how Zions as eliminated “fences” and climbed into the top 5% of NPS scores.

A big THANKS to LPL for again being a sponsoring partner on this episode.

Life Insurance Awareness Should Be All Year – Pt. 2

In part two of this episode we will continue our discussion about the importance of servicing protection needs based on our believe that to be a true Trusted Advisor you must not only help your clients manage their assets, but also make sure they protect their assets. And insurance is a critical part of a de-commoditized relationship containing trust, longevity, majority wallet share, and hence… profitability.

Our guests once again are…

  • Jonathan Allen – Wescom Financial Services
  • Ryan Hughbanks – Ameriprise
  • David Jabczenski – Wescom Financial Services
  • Lisa Young – Rise Private Wealth Management

The Convergence of Investments, Trust, and Private Banking – Pt 1

In this episode we have a fascinating discussion on the journey to “One Wealth” and the related topics of teamwork, the client experience, compensation, technology, and related best practices. Our panel consists of the following:

  • Rebecca Robinson – Zions Bancorporation
  • Rhomes Aur – First Horizon
  • Christopher Cassidy – LPL

Life Insurance Awareness Should Be All Year – Pt. 1

This episode was recorded in September, which is life insurance awareness month. As many of our listeners know we passionately believe that to be a true Trusted Advisor you must not only help your clients manage their assets, but also make sure they protect their assets. And life insurance is a critical part of a de-commoditized relationship containing trust, longevity, majority wallet share, and hence… profitability. So life insurance awareness month should be perpetual, and that is the core of today’s discussion with the following guests:

  • Jonathan Allen – Wescom Financial Services
  • Ryan Hughbanks – Ameriprise
  • David Jabczenski – Wescom Financial Services
  • Lisa Young – Rise Private Wealth Management

The Advisor Recruiting Dilemma – Part II

This episode is a continuation of last month’s episode on advisor recruiting. We are joined by Bob Corsarie from Fifth Third Bank, and Iain Balfour from Ameriprise to discuss topics including recruiting the next generation of financial advisors, female advisors, recruiting internally, leveraging internships, mentorships, social media, and technology. As well as the best sources for candidates.

Leveraging Financial Planning to Attract and Retain Assets

In this episode we discuss aligning the proper dynamics for financial planning to have a significant impact on the quality of client relationships and the resulting business growth. We address user adoption, client engagement, plan delivery, and related best practices.

Our panel of experts includes:

  • David Ellman – Team Leader, Bank of the West
  • Robert Gewecke – Private Client Advisor, Bank of the West
  • Angie Cheung – Private Client Advisor, Bank of the West
  • Jen Shields – National Training Director, Midwood Financial Services
  • Chris O’Malley – Regional Training Director, Midwood Financial Services

(Note that we had some audio challenges during the recording of parts of this episode. While a few segments have digital “embellishments” they are still perfectly understandable.)

The Advisor Recruiting Dilemma

For this episode we are joined by Jim Fujinaga of Hancock Whitney, and Iain Balfour of Ameriprise to discuss the ever-increasing advisor recruiting challenges, how to overcome them, the related financial institution value proposition, home growing talent, and succession planning.